Internet Counseling

Internet Counseling / Telecounseling

If you are a North Carolina resident and would prefer to meet with a therapist over the internet, we offer meeting with a therapist from the location of your choosing using a computer or smart device.


Is it like meeting with a therapist in an office?

Yes it is similar.  While nothing can replace an in-person session, telecounseling can be just as effective.  You will see and hear your therapist and your therapist will see and hear you, through a secure service similar to Skype or FaceTime.

Is it secure and confidential?

Yes!  The session is safe and confidential.  As long as you feel your location is a place where you feel safe and cannot be overheard by others, the session is confidential.  The software providing the audio and video is secure, HIPAA compliant, and designed to provide telecounseling and telemedicine, unlike other similar software such as Skype.

What do I need for teleconseling?

You need a device that can provide audio and video and connect to the internet.  Using a computer you will need a working webcam, microphone, and speakers.  Computers do not need to download any software to use the service.  Smart devices such as tablets and smartphones may also be used as long as the device has a working microphone, webcam, and speakers.  All computers and devices must have broadband internet access.  During the session, you should be in a private place to ensure your confidentiality.

Who can use telecounseling?

Anyone who is comfortable using a computer or smart device and can talk can do telecounseling.  Generally telecounseling is not recommended for children who require a more interactive session.  However, most adolescents and adults can engage in telecounseling.

How much does it cost?

The cost depends on many factor.  The length of time and number of sessions will ultimately determine the cost.  Your health insurance may allow coverage for the service, and the cost would be the same as in-person counseling.  If you are interested in telecounseling, contact us and we will assist you in determining the cost.  Generally, all fees and copays are due prior to the session or at the time of services.

Will my insurance cover the service?

Since there have been changes to the law in North Carolina, most health insurance policies allow for telecounseling as long as their set standards are met.  Some insurance companies may also have stipulations concerning the modality of treatment. Contact us and we can help you determine if your insurance will cover the service.